"May 26. 2009"

Dear Mr. Donaldson and Mr. Kang:

 

            Wow! Thank you for leading a very human operation there in Arlington. From my first encounter with Vandergriff via telephone to driving off the lot in my new car a few days later, my wife and I experienced nothing but wonderful customer service. From the first "hello," Ms. Lee Allen  and Ms. Donna Ingram showed they were most interested in what was best for me and my family rather than viewing us as a number on your lot-I can't emphasize enough how wonderfully enjoyable the car buying experience was with Lee and Donna. They cared!

 

            They knew right away that we weren't $30,000 customers yet they treated us as if we were the entire time. Had their interest been solely financial we never would have received a follow up phone call (like so many of the other dealerships that knew right away we weren't high yielding customers). In these trying economic times the last thing most people want to do is go through the high pressure stress of making a big purchase. Yet, Lee and Donna not only made it possible (something we'll always be grateful for)--they made it enjoyable. In fact, your entire staff could not have been more accommodating.

 

            Making such a nice car affordable for our family means more to us than you will ever know. It really is a luxury vehicle to us and the purchase simply could not have been possible without Lee and Donna. I wish you could have seen the joy and smiles when I pulled in the driveway and we went for our first ride-a life-changing experience of sorts for our family. Traveling around town with three little ones in our old car was quite a challenge, and now it's so much more enjoyable. Thank you for hiring people who care. Thank you for hiring Lee and Donna. I've never met two people in sales who are so much in the customer service business and just happen to be selling cars. Mostly importantly, they're wonderful at making the human connection, and a bonus is that they are both hilarious (I'm still chucking at their stories). Thanks for treating us like we were the most important customers to walk through your door. Your people made the difference! Please give our best to Lee and Donna. We wish you a very successful summer!

Bill and Anne Tierney & Family?Irving TX,Passionate Vandergriff Hyundai Fans!

"April 6, 2009"

Lee?

Hello from Oklahoma,

 

            I want to thank you for helping me with the purchase of my new Hyundai Genesis Coupe, Track Edition. I've only had it several days and I'm still learning about its features and options but it far exceeds my original expectations.

 

            Vandergriff is fortunate to have an employee of your caliber. Courteous, helpful and above all professional. Not at all like your everyday run-of-the-mill car salesman you run into at most dealerships.

 

            As outrageous as it might seem, given the car I just purchased, if I ever need to buy another vehicle I will five you a call. It was a pleasure meeting you.

Angelo DeGiacomo?Oklahoma City, OK,New Genesis Coupe Owner

"February 4, 2009"

Lee Allen and Michael Ruiz,

 

            What a great car buying experience! It was painless, Lee and Michael were very professional and gave us a great deal. We dread going to dealerships and they made us feel right at home with no pressure at all. It was great, thanks to the two of them.

 

            I will recommend all of my friends and family come and buy a car from Vandergriff Hyundai. Thank you for NOT being a regular car dealership.

Brian and Kim Key?Arlington, TX,

"July 28, 2009"

To whom it may concern:

 

            My name is Shannon Bucek and I purchased a 2009 Hyundai Elantra this past Friday. In addition to waiting for my phone survey, I wanted to write a personal letter letting you know what a wonderful experience I had. I had purchased a previous 2003 Hyundai Elantra from your dealership a little after five years ago. I loved the car and throughout the years. I knew that I would receive excellent & honest service when bringing my car into your service department. Phil Kalan and Kyle McDonald have been helpful, honest and have never treated me as just another number. They both deserve above and beyond your rating scores.

I had just recently paid that vehicle off and had the title in my possession for less than a month when my car was totaled. George Donaldson, Lee Allen and William Burney were all very sympatric to my frustration of having to purchase a new vehicle. The three of them made this buying experience a great experience for me. I was treated by all three of them with respect, and they all went above and beyond to make my buying experience a pleasant one. Several friends have asked me why I purchase another Hyundai Elantra and my response has been that I love that car, it is reliable and because of the relationship I have with the Vandergriff Hyundai dealership. I will never purchase a car from anywhere else. Most sales people just want to seal the deal and treat you just as another buyer. George, Lee and William treated me not as a number at their lot, but with dignity and respect. They went above and beyond to make sure I left satisfied and happy. They all gave 100% of their time and attention to me. I'm not sure what the rating scales, but they all deserve the highest score and much more than that. I would highly recommend your dealership and George Donaldson your General Sales Manager to anyone I know that is shopping for cars. Even though I am going to have a car payment for another five years, it was all worth it in the end. Your team of employees all deserves a job well done from me, a dedicated Hyundai buyer for life. Thank you for your time in reading this and thank you for George, Lee and William who made this the most awesome experience in car buying ever!

Shannon Bucek?Arlington, TX,

"July 31, 2009"

Reference: My purchase of a 2009 Sonata

 

Dear Mr. Donaldson,

It is my distinct pleasure to write to you to compliment your staff at Vandergriff Hyundai on their professionalism and the "above-and-beyond" customer service that was extended to me during my purchase of a 2009 Sonata GLS last week.

 

            Specifically, I had dealing with Sales Manager Ryan Rios, Assistant Sales Manager Chris Blackstock, Finance Director Rod Turner, and Sales Consultant Karon Key. All were more than willing to accommodate my rather challenging requirements and expectations as a "Cash for Clunkers" program participant, including accommodating the delay from when I selected the vehicle and the official start of that program.

 

            Karon, especially, made sure that I was kept happy, calling me frequently with updates and information. Chris and Ryan were tough but fair negotiators, and Rod impressed me with his no-nonsense, no-surprises, attention-to-detail efficiency. They'll all be getting "straight-10s" when I get the official follow-up customer service survey. Please be sure to let them know of my compliments and see that a copy of this letter gets into their personnel files.

 

            As a fellow Arlington Chamber of Commerce member via my consulting company (I serve as the Business Coach for the Chamber managed Arlington Technology Incubator), I will be pleased to recommend Vandergriff Hyundai to any and all who may be in the market for a new car.

 

            Congratulations on managing such an outstanding automobile dealership. I actually shopped at three other dealerships as well, but decided that Vandergriff's professionalism was head and shoulders above the rest, and that you would be the one to get my business. I'm looking forward to a long-term relationship.

Fred Patterson?Arlington, TX,